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MobileFab featured in USAToday
TV speeds up the home-renovation process ; Makeover shows get customers revved
up
Destinations & Diversions; At home
If real life were a TV show, you could decorate a bedroom -- even renovate
a whole house -- in an hour or less.
But it isn't. And as anyone who has ever embarked on a home- improvement project
knows, the work makes for weeks of unpleasantness.
But some businesses these days are catering to
the desire for instant gratification -- and finding ways to streamline
processes that typically drag on.
Tony and Karen Castagno of North Stonington, Conn., disliked their 15-year-old
laminate kitchen countertop, which was marred by visible seams.
With measuring, ordering and installing, "we
were put off by how long it was going to take to replace it" --
up to six weeks, Tony Castagno says.
They heard about MobileFab, a Warren, R.I.-based
workshop-on- wheels that installs high-end solid-surface countertops
in a day. The family was intrigued by "the impressive claim
they could do the whole thing in a few hours," Castagno says.
The Castagnos, who had been shopping around,
knew what they wanted: a Corian countertop in a blushy beige called
Rosetta. On the day of installation, two workmen arrived early
to measure the counters as the couple's daughter, Katie, was heading
for the school bus. They were gone by midafternoon.
"There was no mess at all in the house," Castagno
says, just a new countertop that "looks great."
Interest in home renovation is at a peak: Americans
spent $214 billion last year on it, according to the National Association
of the Remodeling Industry. And in this TiVo age, so is interest
in fast-forwarding through the job.
But that isn't necessarily realistic. "This
is an entertainment show, not a how-to," says David Goldberg,
president of Endemol USA, which produces ABC's Extreme Makeover:
Home Edition. "We are working against the clock. Time is the
enemy."
On a real renovation, several workers would put
in eight-hour days, but "we have over 100 people working 24/7
to get this job done," he says. "This would be pretty
cost-prohibitive."
Goldberg is often asked whether the renovations
depicted on the show are authentic. "The homes are not as
meticulously done as the Sistine Chapel, but these are legitimate
renovations that are up to local building codes," he says.
Still, he knows that home-improvement shows make
contractors look sluggish by comparison.
"We watch those shows and shake our heads," says
Joan Stephens of the National Association of the Remodeling Industry,
who owns Stronghold Remodeling in Boise. In real life, "all
these weird things pop up that take time to solve" -- uneven
floors, unexpected vents, electrical outlets needing relocation.
On one show, "they wanted the look of hardwood
floors and they brought in plywood and painted it," she says. "If
you did that in your house, you would get splinters and it would
be a maintenance nightmare."
The fake river on one Extreme Makeover episode
looked great, but "to run that water day in and day out would
mean an enormous electricity bill," says SuYoung Kim of Landsystems
Landscapes in Redwood City, Calif.
When do people want an instant fix? When they
are planning to sell, he says.
But for another decorating challenge -- high-quality curtains -- the urgency
hits before weddings and Thanksgiving.
"The mother-in-law is coming, and you need
the house to look at least as nice as hers," says Melinda
Faranetta of The Curtain Exchange, a retail chain based in New
Orleans, where high-ceilinged homes have historically required
extra-long curtains.
Ready-made curtains often look "temporary
and skimpy," says Faranetta, who owns franchises in Dallas
and Plano, Texas.
But nice curtains require measuring, ordering,
shipping and sewing. "I know people who have waited a year," Faranetta
says. "You could have a baby faster than you could have your
custom curtains."
The Curtain Exchange keeps a vast inventory in
enormous warehouses. Seamstresses are at the ready to hem and customize
sizes. Customers take several panels home to try out, then return
to buy the set they choose.
One customer, Shelby Banister, hired a decorator
to create living- room curtains for the family's new house in Amarillo,
Texas. Days later, she stumbled across The Curtain Exchange. She
tested panels for other rooms, checking out embroidered silks and
linen-cotton toiles.
Meanwhile, the living room remains unfinished. "I
want to kick myself," she says. "We ordered the curtains
from the decorator before Christmas and now we're in March."
Another reason customers like speed: It limits
the time a contractor spends inside the house, says Davis Glassberg,
president of Luxury Bath Systems in Glendale Heights, Ill. His
company touts its one-day bathtub makeover as an alternative to
replacing or reglazing a worn-out tub.
After measuring, it takes several weeks to get
the acrylic shell that fits over the old tub. But sealing it on
takes just hours.
People have seen workers "drinking a six-pack," Glassberg says.
"They have a fear of the plumber ripping
the bathroom apart -- and what is his motivation to finish the
job?"
A quick installation quells their concerns. "They figure:'How much damage
can somebody do in one day?'" |